Quality Management Systems: correlation study between leadership and maturity
Cláudia Sousa Silva; Ana Matos
Abstract
Keywords
Referências
Alharbi, M., & Yusoff, R. Z. (2012). Leadership styles, and their relationship with quality management practices in public hospitals in Saudi Arabia.
Avolio, B., & Bass, B. (1995).
Barbosa, F. M., Gambi, L. D. N., & Gerolamo, M. C. (2017). Leadership and quality management: a correlational study between leadership models and quality management principles.
Chan, S. W., Tiwari, S., & Ramlan, R., & Ahmad, M. F. (2016). The relationship between leadership styles and quality management practices in Malaysian manufacturing firms. In
Chiavenato, I. (2004).
Cooke-Davies, T., & Arzymanow, A. (2003). The maturity of project management in different industries: an investigation into variations between project management models.
Crosby, P. B. (1979).
Crosby, P. B. (2016).
DeVellis, R. (2012).
Fotopoulos, C. B., & Psomas, E. L. (2009). The impact of “soft” and “hard” TQM elements on quality management results.
Fraser, P., Moultrie, J., & Gregory, M. (2002). The use of maturity models/grids as a tool in assessing product development capability. In
Fundação Nacional de Qualidade – FNQ. (2011).
Fundin, A. (2018). Strategies for emergent quality management. In
Hirtz, P. D., Murray, S. L., & Riordan, C. A. (2007). The effects of leadership on quality.
Ikram, M., Zhang, Q., & Sroufe, R. (2021). Future of quality management system (ISO 9001) certification: novel grey forecasting approach.
International Organization for Standardization – ISO. (2015).
Irfan, M., Hassan, M., Hassan, N., Habib, M., Khan, S., & Nasruddin, A. M. (2020). Project management maturity and organizational reputation : a case study of public sector organizations.
Japanese Industrial Standards – JIS. (2005).
Lahti, M., Shamsuzzoha, A. H. M., & Helo, P. (2009). Developing a maturity model for Supply Chain Management.
Laohavichien, T., Fredendall, L. D., & Cantrell, R. S. (2009). The effects of transformational and transactional leadership on quality improvement.
Laohavichien, T., Fredendall, L. D., & Cantrell, R. S. (2011). Leadership and quality management practices in Thailand.
Lianying, Z., Jing, H., & Xinxing, Z. (2012). The project management maturity model and application based on PRINCE2.
McFadden, K. L., Stock, G. N., & Gowen, C. R., 3rd. (2015). Leadership, safety climate, and continuous quality improvement: impact on process quality and patient safety.
Midor, K., & Wilkowski, G. (2021). Recertification of a Quality Management System based on ISO 9001: is it a must for a modern manufacturing company?
Mlkva, M., Paulova, I., & Ruskova, D. (2011). The level of leadership in the application of quality management. In
Muenjohn, D. N., & Armstrong, P. A. (2008). Evaluating the structural validity of the Multifactor Leadership Questionnaire (MLQ), capturing the leadership factors of transformational-transactional leadership.
Nascimento, A. P. (2012).
Nascimento, A. P., Oliveira, M. P. V., Ladeira, M. B., & Zanquetto, H., Fo. (2016). Key transition points: the climbing to Quality Management System maturity Pontos de transição: a escalada rumo à maturidade de Sistemas de Gestão da Qualidade.
Nascimento, A. P., Valadares, M. P., & Zanquetto, H. (2013). Maturidade de sistemas de gestão da qualidade como um construto de segunda ordem.
Parzinger, M. J., Nath, R., & Lemons, M. A. (2001). Examining the Effect of the Transformational Leader on Software Quality.
Patti, A. L., Hartman, S. J., & Fok, L. Y. (2001). Investigating organizational quality management maturity: an instrument validation study.
Pekovic, S., & Galia, F. (2009). From quality to innovation: evidence from two French employer surveys.
Pires, A. R. (2016).
Pires, A. R., Saraiva, M., & Rosa, A. (2019).
Quddus, S. M. A., & Ahmed, N. U. (2017). The role of leadership in promoting quality management: a study on the chittagong city corporation, Bangladesh.
Rahman, M. R. A., Nor, M. Y. M., Wahab, J. A., & Mansor, A. N. (2020). The influence of total quality management and transformational leadership on teacher quality in Malaysian secondary school.
Rebelo, M. F., Santos, G., & Silva, R. (2016). Integration of management systems: towards a sustained success and development of organizations.
Rogala, P., & Wawak, S. (2021). Quality of the ISO 9000 series of standards-perceptions of quality management experts.
Rosenkrantz, P. R. (2011). Transformational leadership 101: what industrial engineering graduates should know about the six stages of quality management system implementation. In
Rosnah, M. Y., & Wan, N. K. A. (2010). Quality management maturity and its relationship with human resource development strategies in manufacturing industry.
Santos, G., Almeida, L. M., Ramos, D. G., Carvalho, F. J., Sá, J. C., Baptista, J. S., & Carnide, M. (2018).
Saunders, M. N. K., Lewis, P., & Thornhill, A. (2019).
Silva, C. S., & Matos, A. (2020). Leadership in the current quality management paradigm. In
Silveira, V. N. S. (2009). Os modelos multiestágios de maturidade: um breve relato de sua história, sua difusão e sua aplicação na gestão de pessoas por meio do People Capability Maturity Model (P-CMM).
Soliman, A. F. (2018). A proposed model for leadership styles effect on total quality management implementation: an applied study on telecommunication for mobile service companies in Egypt.
Sousa, R., & Voss, C. A. (2001). Quality management: universal or context dependent?
Tarí, J. J., & Sabater, V. (2004). Quality tools and techniques: are they necessary for quality management?
Terziovski, M., & Samson, D. (1999). The link between total quality management practice and organisational performance.
Terziovski, M., Power, D., & Sohal, A. S. (2003). The longitudinal effects of the ISO 9000 certification process on business performance.
Tsim, Y. C., Yeung, V. W. S., & Leung, E. T. (2002). An adaptation to ISO 9001:2000 for certified organisations.
van Kemenade, E. (2014). Theory C: the near future of quality management.
van Kemenade, E., & Hardjono, T. W. (2019). Twenty-first century Total Quality Management: the emergence paradigm.
Xu, J.-H. (2017). Leadership theory in clinical practice.
Facebook
Google+
Twitter
LinkedIn
Mendeley
StumbleUpon
CiteULike
Reddit
Email