Failure-to-service may lead industrial business to bankruptcy: drivers and ways to mitigate them
Luiz Reni Trento; Michele de Souza; Leandro Zvirtes; Giancarlo Medeiros Pereira
Abstract
Keywords
Referências
Aarikka-Stenroos, L., & Jaakkola, E. (2012). Value co-creation in knowledge intensive business services: a dyadic perspective on the joint problem solving process.
Amarilla, R. S. D., & Iarozinski, A., No. (2018). Comparative analysis of the main business processes of building companies in civil construction.
Baines, T. S., & Lightfoot, H. W. (2011) Towards an operations strategy for the infusion of product-centric services into manufacturing. In H. Demirkan, J. Spohrer & V. Krishna (Eds.),
Baines, T., Lightfoot, H., Peppard, J., Johnson, M., Tiwari, A., Shehab, E., & Swink, M. (2009). Towards an operations strategy for product‐centric servitization.
Bastl, M., Johnson, M., Lightfoot, H., & Evans, S. (2012). Buyer‐supplier relationships in a servitized environment.
Benedettini, O., Neely, A., & Swink, M. (2015). Why do servitized firms fail? A risk-based explanation.
Benedettini, O., Swink, M., & Neely, A. (2017). Examining the influence of service additions on manufacturing firms’ bankruptcy likelihood.
Benyoussef Zghidi, A., & Zaiem, I. (2017). Service orientation as a strategic marketing tool: the moderating effect of business sector.
Bikfalvi, A., Lay, G., Maloca, S., & Waser, B. R. (2013). Servitization and networking: large-scale survey findings on product-related services.
Böhm, E., Eggert, A., & Thiesbrummel, C. (2017). Service transition: a viable option for manufacturing companies with deteriorating financial performance?
Brax, S. A., & Visintin, F. (2017). Meta-model of servitization: the integrative profiling approach.
Carlborg, P., & Kindström, D. (2014). Service process modularization and modular strategies.
Corbin, J. M., & Strauss, A. (1990). Grounded theory research: procedures, canons, and evaluative criteria.
Coreynen, W., Matthyssens, P., & Van Bockhaven, W. (2017). Boosting servitization through digitization: pathways and dynamic resource configurations for manufacturers.
Denzin, N. K., & Lincoln, Y. S. (2000).
Devece, C., Palacios, D., & Martinez-Simarro, D. (2017). Effect of information management capability on organizational performance.
Diógenes, J. R. F., Queiroz, F. C. B. P., Queiroz, J. V., Furukava, M., Lima, N. C., & Souza, G. H. S. (2019). Quality culture in the Brazilian car dealerships.
Dmitrijeva, J., Schroeder, A., Ziaee Bigdeli, A., & Baines, T. (2020). Context matters: how internal and external factors impact servitization.
Eggert, A., Hogreve, J., Ulaga, W., & Muenkhoff, E. (2014). Revenue and profit implications of industrial service strategies.
Eisenhardt, K. M. (1989). Building theories from case study research.
Finne, M., Brax, S., & Holmström, J. (2013). Reversed servitization paths: a case analysis of two manufacturers.
Forkmann, S., Ramos, C., Henneberg, S. C., & Naudé, P. (2017). Understanding the service infusion process as a business model reconfiguration.
Gebauer, H., & Kowalkowski, C. (2012). Customer‐focused and service‐focused orientation in organizational structures.
Gebauer, H., Edvardsson, B., Gustafsson, A., & Witell, L. (2010). Match or mismatch: strategy-structure configurations in the service business of manufacturing companies.
Gebauer, H., Fleisch, E., & Friedli, T. (2005). Overcoming the service paradox in manufacturing companies.
Gonzalez, R. V. D., & Martins, M. F. (2015). Competências habilitadoras da melhoria contínua: estudo de casos em empresas do setor automobilístico e de bens de capital.
Huikkola, T., & Kohtamäki, M. (2017). Solution providers’ strategic capabilities.
Huikkola, T., Rabetino, R., Kohtamäki, M., & Gebauer, H. (2020). Firm boundaries in servitization: interplay and repositioning practices.
Kamal, M. M., Sivarajah, U., Bigdeli, A. Z., Missi, F., & Koliousis, Y. (2020). Servitization implementation in the manufacturing organisations: classification of strategies, definitions, benefits and challenges.
Kamp, B., Ochoa, A., & Diaz, J. (2017). Smart servitization within the context of industrial user–supplier relationships: contingencies according to a machine tool manufacturer.
Kindström, D., & Kowalkowski, C. (2014). Service innovation in product-centric firms: a multidimensional business model perspective.
Kindström, D., Kowalkowski, C., & Sandberg, E. (2013). Enabling service innovation: a dynamic capabilities approach.
King, N. (2012). Doing template analysis. In G. Symon & C. Cassell (Eds.),
Kohtamäki, M., Rabetino, R., & Einola, S. (2017). Paradoxes in servitization. In M. Kohtamäki, T. Baines, R. Rabetino & A. Z. Bigdeli (Eds.),
Kowalkowski, C., Gebauer, H., & Oliva, R. (2017a). Service growth in product firms: past, present, and future.
Kowalkowski, C., Gebauer, H., Kamp, B., & Parry, G. (2017b). Servitization and deservitization: overview, concepts, and definitions.
Kowalkowski, C., Kindström, D., Alejandro, T. B., Brege, S., & Biggemann, S. (2012). Service infusion as agile incrementalism in action.
Kowalkowski, C., Windahl, C., Kindström, D., & Gebauer, H. (2015). What service transition? Rethinking established assumptions about manufacturers’ service-led growth strategies.
Kreye, M. E. (2017a). Can you put too much on your plate? Uncertainty exposure in servitized triads.
Kreye, M. E. (2017b). Relational uncertainty in service dyads.
Lenka, S., Parida, V., Sjödin, D. R., & Wincent, J. (2018). Towards a multi-level servitization framework.
Lin, Y., Luo, J., Zhou, L., Ma, S., & Zhou, Z. (2011). Servitization strategy: Strategic priority, capacity requirement, and organizational feature. In
Luoto, S., Brax, S. A., & Kohtamäki, M. (2017). Critical meta-analysis of servitization research: constructing a model-narrative to reveal paradigmatic assumptions.
Lütjen, H., Tietze, F., & Schultz, C. (2017a). Service transitions of product-centric firms: an explorative study of service transition stages and barriers in Germany’s energy market.
Lütjen, H., Tietze, F., & Schultz, C. (2017b). Service transitions of product-centric firms: an explorative study of service transition stages and barriers in Germany’s energy market.
Mantere, S., & Ketokivi, M. (2013). Reasoning in organization science.
Martin, S., Foulonneau, M., Turki, S., Ihadjadene, M., Paris, U., & Tudor, P. (2013). Risk analysis to overcome barriers to open data.
Medeiros, S. A., Christino, J. M. M., Gonçalves, C. A., & Gonçalves, M. A. (2020). Relationships among dynamic capabilities dimensions in building competitive advantage: a conceptual model.
Miles, M. B., Huberman, M. A., & Saldana, J. (2014).
Mustak, M. (2014). Service innovation in networks: a systematic review and implications for business-to-business service innovation research.
Neely, A. (2009). Exploring the financial consequences of the servitization of manufacturing.
Owen Raddats, C., & Burton, J. (2014). Creating multi-vendor solutions: the resources and capabilities required.
Peillon, S., Dubruc, N., & Mansour, M. (2018). Service and customer orientation of corporate culture in a French manufacturing SME.
Raddats, C., Zolkiewski, J., Story, V. M., Burton, J., Baines, T., & Ziaee Bigdeli, A. (2017). Interactively developed capabilities: evidence from dyadic servitization relationships.
Reim, W., Parida, V., & Sjödin, D. R. (2016). Risk management for product-service system operation.
Rhodes, J., Lok, P., Loh, W., & Cheng, V. (2016). Critical success factors in relationship management for services outsourcing.
Rodriguez, M., Doloreux, D., & Shearmur, R. (2016). Innovation strategies, innovator types and openness: a study of KIBS firms in Spain.
Rönnberg Sjödin, D., Parida, V., & Kohtamäki, M. (2016). Capability configurations for advanced service offerings in manufacturing firms: using fuzzy set qualitative comparative analysis.
Siggelkow, N. (2007). Persuasion with case studies.
Silva, J. C., Longaray, A. A., Munhoz, P. R., & Castelli, T. M. (2019). Using the view of Business Process Management (BPM) for process improvement in the shipping industry and offshore construction sector: a case study of the Rio Grande (RS) naval pole.
Smith, L., Maull, R., & C.L. Ng, I. ( (2014). Servitization and operations management: a service dominant-logic approach.
Story, V. M., Raddats, C., Burton, J., Zolkiewski, J., & Baines, T. (2017). Capabilities for advanced services: a multi-actor perspective.
Valtakoski, A. (2017). Explaining servitization failure and deservitization: a knowledge-based perspective.
Valtakoski, A., & Witell, L. (2018). Service capabilities and servitized SME performance: contingency on firm age.
Vandermerwe, S., & Rada, J. (1988). Servitization of business: adding value by adding services.
Werlang, N. B., & Rossetto, C. R. (2019). The effects of organizational learning and innovativeness on organizational performance in the service provision sector.
Yildiz, A. E., Dikmen, I., Birgonul, M. T., Ercoskun, K., & Alten, S. (2014). A knowledge-based risk mapping tool for cost estimation of international construction projects.
Yin, R. K. (2009).
Yin, R. K. (2014),
Ziaee Bigdeli, A., Bustinza, O. F., Vendrell-Herrero, F., & Baines, T. (2018). Network positioning and risk perception in servitization: evidence from the UK road transport industry.
Zimmer, M., Salonen, A., & Wangenheim, F. V. (2020). Business solutions as market signals that facilitate product sales.
Facebook
Google+
Twitter
LinkedIn
Mendeley
StumbleUpon
CiteULike
Reddit
Email