Gestão & Produção
https://gestaoeproducao.com/article/doi/10.1590/1806-9649-2022v29e1921
Gestão & Produção
Artigo Original

Pull processes in health care: a systematic literature review

(PT-BR) - Processos puxados em saúde: uma revisão sistemática da literatura

Rafael Consentino de la Vega; Gustavo Oliveira Pinto; Fatima Faria Ribeiro; Thaís Spiegel

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Abstract

Abstract:: The lean production paradigm was first adopted by the automobile industry and has been progressively adapted and adopted by several other sectors. Health services are, in general, co-created by users. This poses a logical challenge when applying one of the principles of the lean production paradigm: the establishment of pulled processes. This article investigates how pull processes have been adapted for lean production in healthcare (lean healthcare). A bibliometric analysis of 267 articles on lean healthcare research, published between 2004 and 2021, is presented in this article. A qualitative review of 233 articles is also presented. Most articles presented in this study were published after 2012, and publications and citations are primarily from the US, Brazil, and the UK. 39 articles pertain to an application of the concept, but most of the articles refer to pulling intermediate products, which are not subject to the aforementioned logical challenge. Only 8 articles effectively discuss the pulling of the flow of users. The main conclusion is that pulling has a distinct objective when applied to health care: the goal is not exactly the elimination of queues (the equivalents of intermediate stocks) but the elimination of idleness in downstream resources with limited capacity.

Keywords

Lean production, Lean healthcare, Pulled process, Kanban, Literature review, Bibliometrics

Resumo

Resumo:: O paradigma da produção enxuta (lean production) surge na indústria automobilística, mas é progressivamente adaptado e adotado por outros setores. Serviços de saúde são, em geral, cocriados pelo usuário, o que impõe uma dificuldade lógica na aplicação de um dos princípios desse paradigma: o estabelecimento de processos puxados. Este artigo investiga como processos puxados têm sido aplicados nas adaptações da produção enxuta para o setor de saúde (lean healthcare). Foi realizada uma análise bibliométrica de 267 documentos publicados entre 2004 e 2021 e também uma revisão qualitativa dos 233 documentos cujos textos completos foram localizados. A quantidade de documentos cresce a partir de 2012, com concentração de publicações e citações nos EUA, Brasil e Reino Unido. São 39 os textos que apresentam uma aplicação do conceito, mas a maior parte trata de puxar o fluxo de produtos intermediários, não sujeitos ao desafio lógico em questão. Apenas oito textos tratam efetivamente de puxar o fluxo de usuários. A principal conclusão é que puxar processos aparenta ter um objetivo distinto quando aplicado no fluxo de usuários em saúde: o objetivo seria menos a eliminação de filas (equivalentes a estoques intermediários), mas sobretudo a eliminação de ociosidade em recursos de capacidade limitada a jusante.
 

Palavras-chave

Produção enxuta aplicada à saúde, Processo puxado, Kanban, Revisão da literatura, Bibliometria

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