Gestão & Produção
https://gestaoeproducao.com/article/doi/10.1590/1806-9649-2021v28e5550
Gestão & Produção
Artigo Original

Visual attention of experts and novices to a critical industrial maintenance task

Marinilda Lima Souza; Camila de Sousa Pereira-Guizzo; Alex Álisson Bandeira Santos; José Maria León-Rubio

Downloads: 0
Views: 24

Abstract

Abstract: : In the industrial maintenance field, critical tasks are activities that can endanger operating processes and cause serious accidents if not performed correctly. These tasks are typically performed by professionals with a considerable level of knowledge and rely on prescribed procedures that flag the task, drawing the attention of task performers. Given the importance of reviewing work procedures and monitoring tasks for human error prevention, this study analyzed similarities and differences in the visual attention of expert and novice task performers while following procedures with and without flagging of a critical task. The study included 48 maintenance professionals, divided into two groups of performers: experts and novices. For attention analysis, eye-tracking technology was used to monitor their observation during the work procedure, recording data on time to first fixation, total fixation time and number of visits. The results indicate that in the procedure without flagging of the critical task, the numbers of fixations on and visits to the stages of the task were higher in the novice than in the expert group. In the flagged procedure, the visual attention of experts and novices was similar when considering all stages of the task. In conclusion, the tasks must be revised between the two groups, and the flagged procedure can be used as a guide for work monitoring, helping experts or novices to more easily select relevant information.

Keywords

Attention, Industrial maintenance, Eye tracking

Referências

American Petroleum Institute – API. (2001). API 770: manager’s guide to reducing human errors: improving human performance in the process industries. Washington: API.

American Petroleum Institute – API. (2004). Standard 682: pumps: shaft sealing centrifugal and rotary pumps. Washington: API.

Barreto, A. M. (2012). Eye tracking como método de investigação aplicado às ciências da comunicação. Revista Comunicando, 1(1), 168-186.

Bauer, R. C., & Weiner, R. (2010). Estratégias cognitivas aplicadas à prevenção de acidentes aeronáuticos. Revista Conexão SIPAER, 2(1), 97-129.

Bear, M. F., Connors, B. W., & Paradiso, M. A. (2008). Neurociências: desvendando o sistema nervoso. Porto Alegre: Artmed.

Boyer, T., & Wang, M. (2018). Direct gaze, eye movements, and covert and overt social attention processes. Attention, Perception & Psychophysics, 80(7), 1654-1659. http://dx.doi.org/10.3758/s13414-018-1590-z. PMid:30155801.

Brandão, M. L. (2004). As bases biológicas do comportamento: introdução à neurociência. São Paulo: Editora Pedagógica e Universitária.

Carvalho, A. L., & Menegon, N. L. (2014). A pertinência dos documentos prescritos nas atividades dos profissionais de manutenção industrial: o caso de uma indústria automobilística. Gestão & Produção, 21(1), 143-155. http://dx.doi.org/10.1590/S0104-530X2014000100010.

Charness, N., Reingold, E. M., Pomplun, M., & Stampe, D. M. (2001). The perceptual aspect of skilled performance in chess: evidence from eye movements. Memory & Cognition, 29(8), 1146-1152. http://dx.doi.org/10.3758/BF03206384. PMid:11913751.

Chelazzi, L., Perlato, A., Santandrea, E., & Della Libera, C. (2013). Rewards teach visual selective attention. Vision Research, 85(7), 58-72. http://dx.doi.org/10.1016/j.visres.2012.12.005. PMid:23262054.

Crundall, D., & Underwood, G. (2011). Visual attention while driving: measures of eye movements used in driving research. In B. E. Porter (Ed.), Handbook of traffic psychology (pp. 137-148). San Diego: Academic Press, Elsevier Inc. http://dx.doi.org/10.1016/B978-0-12-381984-0.10011-6.

Duchowski, A. (2007). Eye tracking methodology: theory and practice. Cham: Springer.

Duchowski, A. T. (2002). A breadth-first survey of eye-tracking applications. Behavior Research Methods, Instruments, & Computers, 34(4), 455-470. http://dx.doi.org/10.3758/BF03195475. PMid:12564550.

Duchowski, A. T., Medlin, E., Gramopadhye, A., Melloy, B., & Nair, S. (2001). Binocular eye tracking in VR for visual inspection training. In VRST '01 Proceedings of the ACM Symposium on Virtual Reality Software and Technology (pp. 1-8). New York: ACM Press. http://dx.doi.org/10.1145/505008.505010.

Dzeng, R.-J., Lin, C.-T., & Fang, Y.-C. (2016). Using eye-tracker to compare search patterns between experienced and novice workers for site hazard identification. Safety Science, 82, 56-67. http://dx.doi.org/10.1016/j.ssci.2015.08.008.

Embrey, D. (2000). Preventing human error: developing a consensus led safety culture based on best practice. Lancashire: Human Reliability Associates Ltda. Retrieved in 2009, December 21, from http://www.humanreliability.com/articless

Figueiroa, C. L. S., Fo., & Souza, M. L. (2011). Confiabilidade humana: a importância da gestão visual nos procedimentos de manutenção. In XXXI Encontro Nacional de Engenharia de Produção (ENEGEP): Inovação Tecnológica e Propriedade Intelectual (pp. 1-11). Belo Horizonte: ABEPRO.

French, S., Bedford, T., Pollard, S. J. T., & Soane, E. (2011). Human reliability analysis: a critique and review for managers. Safety Science, 49(6), 753-763. http://dx.doi.org/10.1016/j.ssci.2011.02.008.

Giesbrecht, B., Sy, J., Bundesen, C., & Kyllingsbaek, S. (2014). A new perspective on the perceptual selectivity of attention under load. Annals of the New York Academy of Sciences, 1316(1), 71-86. http://dx.doi.org/10.1111/nyas.12404. PMid:24716751.

Gómez-Valadés, J. M., Luis, V., Reina, R., Sabido, R., & Moreno, F. J. (2013). Estrategias de búsqueda visual en conductores expertos y noveles durante la visualización de escenas de tráfico. Anales de Psicología, 29(1), 272-279. http://dx.doi.org/10.6018/analesps.29.1.132351.

Guerra-Carrillo, B. C., & Bunge, S. A. (2018). Eye gaze patterns reveal how reasoning skills improve with experience. NPJ Science of Learning, 3(1), 18. http://dx.doi.org/10.1038/s41539-018-0035-8. PMid:30631479.

Haider, H., & Frensch, P. A. (1999). Eye movement during skill acquisition: more evidence for the information-reduction hypothesis. Journal of Experimental Psychology. Learning, Memory, and Cognition, 25(1), 172-190. http://dx.doi.org/10.1037/0278-7393.25.1.172.

Henriqson, E., & Saurin, T. A. (2013). Análise do campo conceitual da engenharia de sistemas cognitivos e proposta de uma nova agenda de pesquisa. Production, 24(2), 405-419. http://dx.doi.org/10.1590/S0103-65132013005000056.

Hollingworth, A., & Maxcey-Richard, A. M. (2013). Selective maintenance in visual working memory does not require sustained visual attention. Journal of Experimental Psychology. Human Perception and Performance, 39(4), 1047-1058. http://dx.doi.org/10.1037/a0030238. PMid:23067118.

Ikuma, L. H., Harvey, C., Taylor, C. F., & Handal, C. (2014). A guide for assessing control room operator performance using speed and accuracy, perceived workload, situation awareness, and eye tracking. Journal of Loss Prevention in the Process Industries, 32, 454-465. http://dx.doi.org/10.1016/j.jlp.2014.11.001.

Izquierdo, I. (2011). Memória. Porto Alegre: Artmed.

Jarodzka, H., Scheiter, K., Gerjets, P., & van Gog, T. (2010). In the eyes of the beholder: how experts and novices interpret dynamic stimuli. Journal Learning and Instruction, 20(2), 146-154. http://dx.doi.org/10.1016/j.learninstruc.2009.02.019.

Kardec, A., & Nascif, J. (2005). Manutenção: função estratégica. Rio de Janeiro. Qualitymark.

Koller, M., Salzberger, T., Brenner, G., & Walla, P. (2012). Broadening the range of applications of eye-tracking in business research. Análise, 23(1), 71-77.

Le, Q. T., Lee, D. Y., & Park, C. S. (2014). A social network system for sharing construction safety and health knowledge. Automation in Construction, 46, 30-37. http://dx.doi.org/10.1016/j.autcon.2014.01.001.

Lima, E. P. C. (2003). Mecânica das bombas. Rio de Janeiro: Interciência.

Martins, M. P. S. (2008). Estudo de fatores humanos e observação dos seus aspectos básicos, focados em operadores do reator de pesquisa IEA-R1, objetivando a prevenção de acidentes ocasionados por falhas humanas (Dissertation). Instituto de Pesquisas Energéticas e Nucleares, São Paulo.

Montes, S. A., Introzzi, I. M., Ledesma, R. D., & López, S. S. (2016). Atención selectiva y propensión al error en la conducción: estudio mediante una tarea de búsqueda visual conjunta. Avances en Psicología Latinoamericana, 34(2), 195-203. http://dx.doi.org/10.12804/apl34.2.2016.01.

Pallerosi, C. A., Mazzolini, B. P. M., & Mazzolini, L. R. (2011). Confiabilidade humana: conceitos, análise, avaliações e desafios. Ribeirão Pires: All Print Editora.

Ramey, M. M., Yonelinas, A. P., & Henderson, J. M. (2019). Conscious and unconscious memory differentially impact attention: eye movements, visual search, and recognition processes. Cognition, 185, 71-82. http://dx.doi.org/10.1016/j.cognition.2019.01.007. PMid:30665071.

Rayner, K. (1998). Eye movements in reading and information processing: 20 years of research. Psychological Bulletin, 124(3), 372-422. http://dx.doi.org/10.1037/0033-2909.124.3.372. PMid:9849112.

Reason, J. (1990). Human error. Cambridge: Cambridge University Press. http://dx.doi.org/10.1017/CBO9781139062367.

Romo, G. M. (2013). Improving human performance: industry factors influencing the ability to perform. Knowledge Management & E-Learning: An International Journal, 5(1), 66-83.

Salehi, S., Kiran, R., Jeon, J., Kang, Z., Cokely, E. T., & Ybarra, V. (2018). Developing a cross-disciplinary, scenario-based training approach integrated with eye tracking data collection to enhance situational awareness in offshore oil and gas operations. Journal of Loss Prevention in the Process Industries, 56, 78-94. http://dx.doi.org/10.1016/j.jlp.2018.08.009.

Sheikhalishahi, M., Pintelon, L., & Azadeh, A. (2016). Human factors in maintenance: a review. Journal of Quality in Maintenance Engineering, 22(3), 218-237. http://dx.doi.org/10.1108/JQME-12-2015-0064.

Silva, J. A. P., & Camarotto, J. A. (2012). Human reliability in petrochemical industry: an action research. Work, 41(1, Suppl. 1), 3325-3332. http://dx.doi.org/10.3233/WOR-2012-1034-3325. PMid:22317223.

Sternberg, R. J. (2010). Psicologia cognitiva. São Paulo: Cengage Learning.

Tobii. (2013). Tobii X2-30 eyetracker user’smanual version 1.0.0. Suécia: Tobii Technology AB.

van den Bogert, N., van Bruggen, J., Kostons, D., & Jochems, W. (2014). First steps into understanding teachers’ visual perception of classroom events. Teaching and Teacher Education, 37, 208-216. http://dx.doi.org/10.1016/j.tate.2013.09.001.

van Rijn, S., Urbanus, E., & Swaab, H. (2019). Eyetracking measures of social attention in young children: how gaze patterns translate to real‐life social behaviors. Social Development, 28(3), 564-580. http://dx.doi.org/10.1111/sode.12350.

Vijayan, K. K., Mork, O. J., & Hansen, I. E. (2018). Eye tracker as a tool for engineering education. Universal Journal of Educational Research, 6(11), 2647-2655. http://dx.doi.org/10.13189/ujer.2018.061130.
 

60f57e7aa95395488e7f1c22 gp Articles

Gest. Prod.

Share this page
Page Sections