Gestão & Produção
https://gestaoeproducao.com/article/doi/10.1590/0104-530x4430
Gestão & Produção
Artigo Original

The brazilian logistics service provider on the internet

Mauro Vivaldini; Silvio Roberto Ignácio Pires

Downloads: 0
Views: 85

Abstract

Abstract: The attention of Logistics Service Providers (LSPs) to market movements and trends is fundamental to winning accounts, as well as avoiding problems and keeping customer companies. In this context, the primary purpose of this article was to identify, characterize and analyse the types of logistics outsourcing in Brazil, to evaluate the LSPs concerning the capacity of integration in the supply chains (SC), through the positioning and offer of services that they adopt on their websites. Therefore, the theoretical discussion pointed out the importance of websites for organizations, considering the company's website as an essential communication channel. The study researched 154 websites of these providers in Brazil aiming to understand if the attributes and competencies disclosed are aligned with the theory. The results show that the majority (59%) of LSPs in Brazil are unable to articulate and present their skills in the same way that they are discussed in theory.

Keywords

LSP, Internet, Logistics, Supply chain, 3PL, 4PL

Referências

Assis R., Sagawa J. K. Avaliação da implantação do Sistema de Gestão de Armazém em uma empresa multinacional do ramo de acionamentos. Gestão & Produção. 2018;25(2):370-83.

Lista de associados.. 2016.

Lista de associados.. 2016.

Brekalo L., Albers S. Effective logistics alliance design and management. International Journal of Physical Distribution & Logistics Management. 2016;46(2):212-40.

Cezanne C., Saglietto L. Redefining the boundaries of the firm: the role of 4PLs. International Journal of Logistics Management. 2015;26(1):30-41.

Dircksen M., Magnin G. Evaluation of synergy potentials in transportation networks managed by a fourth party logistics provider. Transportation Research Procedia. 2017;25C:824-41.

Fabbe-Costes N., Jahre M., Roussat C. Supply chain integration: the role of logistics service providers. International Journal of Productivity and Performance Management. 2009;58(1):71-91.

Ferreira C. C., Rodrigues L. C., Oliveira M. A. M., Riscarolli V. Controle estratégico e proposta de valor no modelo de negócio de operadores logísticos com sede no Brasil. Revista Ibero-Americana de Estratégia – RIAE. 2016;15(4):91-104.

Foerstl K., Kirchoff J. F., Bals L. Reshoring and insourcing: drivers and future research directions. International Journal of Physical Distribution & Logistics Management. 2016;46(5):492-515.

Freitas M. M. B. C., Fraga M. A. F., Souza G. P. L. Logística 4.0: conceitos e aplicabilidade: uma pesquisa-ação em uma empresa de tecnologia para o mercado automobilístico. Caderno – PAIC. 2016;17(1):237-61.

Galati A., Crescimanno M., Tinervia S., Siggia D. Website quality and internal business factors: an empirical investigation in the Italian wine industry. International Journal of Wine Business Research. 2016;28(4):308-26.

Gerbl M., McIvor R., Humphreys P. Making the business process outsourcing decision: why distance matters. International Journal of Operations & Production Management. 2016;36(9):1037-64.

Ranking dos maiores Operadores Logísticos 2015. 2015.

Hilletofth P., Hilmola O. Role of logistics outsourcing on supply chain strategy and management - Survey findings from Northern Europe. Strategic Outsourcing. 2010;3(1):46-61.

Huang M., Ren L., Lee L. H., Wang X. 4PL routing optimization under emergency conditions. Knowledge-Based Systems. 2015;89:126-33.

Huo B., Liu C., Kang M., Zhao X. The impact of dependence and relationship commitment on logistics outsourcing: Empirical evidence from Greater China. International Journal of Physical Distribution & Logistics Management. 2015;45(9/10):887-912.

Terceirização Logística no Brasil 2014. 2014.

Kersten W., Koch J. The effect of quality management on the service quality and business success of logistics service providers. International Journal of Quality & Reliability Management. 2010;27(2):185-200.

Lieb R. The year 2007 survey – provider CEO perspectives on the current status and futureprospects of the third-party logistics industry in the Asia-Pacific region. International Journal of Physical Distribution & Logistics Management. 2008;38(6):495-512.

Liu C., Huo B., Liu S., Zhao X. Effect of information sharing and process coordination on logistics outsourcing. Industrial Management & Data Systems. 2015;115(1):41-63.

Marasco A. Third-party logistics: a literature review. International Journal of Production Economics. 2008;113(1):127-47.

Marchesini M. M. P., Alcântara R. L. C. Proposta de atividades logísticas na gestão da cadeia de suprimentos (SCM). Produção. 2014;24(2):255-70.

Mehmann J., Teuteberg F. Process reengineering by using the 4PL approach: a case study on transportation processing in the agricultural bulk logistics sector. Business Process Management Journal. 2016;22(4):879-902.

Min H., DeMond S., Joo S. Evaluating the comparative managerial efficiency of leading third-party logistics providers in North America. Benchmarking. 2013;20(1):62-78.

Nunes R. M. S., Mollo No. M. Análise da contribuição do business to business na gestão de cadeias de suprimentos. Revista GEPROS. Gestão da Produção, Operações e Sistemas. 2015;10(2):157-72.

Pearson J. M., Pearson A., Green D. Determining the importance of key criteria in web usability. Management Research News. 2007;30(11):816-28.

Prockl G., Pflaum A., Kotzab H. 3PL factories or learn stats? Value-creation modelsfor 3PL service providers. International Journal of Physical Distribution & Logistics Management. 2012;42(6):544-61.

As Melhores Empresas do Brasil em 2014. . 2014.

Mercado Brasileiro de Operadores Logísticos. Revista Tecnologística. 2016;196:67-133.

Ribeiro P. C. C., Andrade A. M., Silva F. A. A avaliação do Transportation Management System nas operações logísticas de uma empresa de bebidas. Revista GEPROS. Gestão da Produção, Operações e Sistemas. 2018;13(2):1-20.

Rosenthal B. Marketing na era digital. GVExecutivo. 2017;16(1):16-9.

Sharma S., Choudhury A. G. A qualitative study on evolution of relationships between third-party logistics providers and customers into strategic alliances. Strategic Outsourcing. 2014;7(1):2-17.

Singh Bhatti R., Kumar P., Kumar D. Analytical modeling of third-party service provider selection in lead logistics provider environments. Journal of Modelling in Management. 2010;5(3):275-86.

Stevens G. C., Johnson M. Integrating the Supply Chain … 25 years on. International Journal of Physical Distribution & Logistics Management. 2016;46(1):19-42.

Thaichon P., Jebarajakirthy C. Evaluating specific servisse quality aspects which impact on customers behavioural loyalty in high-tech internet services. Asia Pacific Journal of Marketing and Logistics. 2016;2(1):141-59.

Vivaldini M. Terceirização, quarteirização e primarização logística. Revista GEPROS. Gestão da Produção, Operações e Sistemas. 2015;10(4):21-38.

Vivaldini M., Pires S. R. I. Operadores logísticos: integrando operações em cadeias de suprimento.. 2010.

Vivaldini M., Pires S. R. I. Applying a business cell approach to fourth-party logistics freight management in the food service industry. International Journal of Logistics Research and Applications. 2013;16(4):296-310.

Win A. The value a 4PL provider can contribute to an organization. International Journal of Physical Distribution & Logistics Management. 2008;38(9):674-84.

5ff703f00e882514055aeabe gp Articles

Gest. Prod.

Share this page
Page Sections